dkvip Privacy Policy — Your Data, Your Rights

Privacy at a Glance

The following cards summarise the most important aspects of how dkvip handles your personal data. They are not a substitute for reading the full Policy below.

1. Introduction

This Privacy Policy ("Policy") describes how dkvip ("dkvip", "we", "us", "our") collects, uses, stores, and protects personal data provided by or generated by users ("you", "Player", "User") of the dkvip platform, accessible at https://dkvip.vu. This Policy forms part of the dkvip Terms and Conditions and should be read alongside them.

By registering an account with dkvip or by using the dkvip platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent to the collection and use of your data as described in this Policy, you should not use the dkvip platform.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is dkvip. As data controller, dkvip determines the purposes and means of processing personal data collected through the dkvip platform. All data-related queries, requests to exercise your rights, and complaints should be directed to dkvip's support team using the contact details provided at the end of this Policy.

3. Personal Data We Collect

dkvip collects personal data from you directly (data you provide during registration and use) and indirectly (data generated automatically through your use of the platform). The categories of personal data we collect are as follows:

4. How We Use Your Personal Data

dkvip processes your personal data only for the purposes set out below. We do not process your personal data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent:

• To create, verify, and maintain your dkvip account, including age and identity verification as required by our responsible gaming obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• To provide access to casino games, sports betting markets, and all other features of the dkvip platform, and to personalise your experience where you have consented to personalisation.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the dkvip Terms and Conditions.
• To operate responsible gaming tools including deposit limits, session reminders, and self-exclusion, and to monitor gaming activity for signs of problem gambling as part of our player welfare commitment.
• To send you service communications including transaction confirmations, account security alerts, and policy update notifications. Where you have opted in, we may also send promotional communications about dkvip bonuses and offers.

dkvip does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where such processing is required to prevent fraud or to comply with a legal obligation.

5. Legal Basis for Processing

dkvip processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

Contractual Necessity

Much of our data processing is necessary to perform our contract with you — namely, to provide you with a functioning casino and betting platform account, to process your deposits and withdrawals, and to operate the games and betting markets you access. Without this processing, we could not provide the dkvip service.

Legal Obligation

Certain processing activities are required to comply with legal obligations applicable to dkvip, including anti-money laundering obligations, age verification requirements, and record-keeping obligations.

Legitimate Interests

Where processing is not strictly required by contract or law, dkvip may process your data on the basis of its legitimate interests — for example, to prevent fraud and abuse, to improve platform performance, to monitor for problem gambling, and to communicate service updates. In all such cases, dkvip balances its legitimate interests against your privacy interests and rights.

Consent

For certain processing activities — particularly the sending of promotional and marketing communications — dkvip relies on your explicit consent. Where we rely on consent, you may withdraw that consent at any time by contacting dkvip support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

6. Sharing Your Personal Data

dkvip does not sell your personal data to any third party, and we do not share your personal data with third parties for their own independent marketing purposes. We may share your personal data only in the limited circumstances described below:

• Payment service providers: dkvip shares transaction data with your selected payment service provider (bKash, Nagad, Rocket, Upay, or a banking partner) solely to the extent necessary to process your deposit or withdrawal. Payment providers are required to handle this data in accordance with their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Where dkvip engages a third-party identity verification service to assist with KYC verification, relevant identity data will be shared with that provider solely for verification purposes. Such providers are contractually obligated to maintain data confidentiality.
• Fraud prevention and security services: dkvip may share technical data and transaction data with fraud prevention and information security service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and other forms of abuse.
• Legal and regulatory obligations: dkvip may disclose personal data to a government body, law enforcement authority, regulatory authority, or court where required to do so by applicable law, regulation, or a valid legal order. In such cases, dkvip will disclose only the minimum amount of personal data required to satisfy the legal obligation.

7. Payment Data and Third-Party Providers

When you make a deposit or withdrawal on dkvip using bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is processed through your chosen payment provider's own platform and infrastructure. dkvip receives a transaction reference and confirmation from the payment provider but does not receive or store your bKash PIN, Nagad PIN, mobile banking password, or any other payment authentication credential. Those credentials are entered directly into your payment provider's interface and remain within that provider's systems.

Each payment provider (bKash, Nagad, Dutch-Bangla Bank, BRAC Bank, etc.) operates its own privacy policy that governs the data it collects during payment processing. dkvip recommends that you review the privacy policy of your chosen payment provider to understand how your payment data is handled at their end.

8. Data Retention

dkvip retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. In general, account data — including identity data, contact data, and financial records — is retained for the duration of your account tenure plus a period of five years following account closure, to satisfy financial record-keeping and anti-money laundering obligations.

Gaming activity data — including records of bets placed, games played, and win/loss history — is retained for a period of five years following the relevant activity, in accordance with our fraud prevention and responsible gaming obligations. Technical data (IP addresses, device logs) is retained for a shorter period of 12 months, unless a specific security or legal investigation requires longer retention.

9. Data Security

dkvip implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the dkvip platform, encrypted storage of sensitive account data, access controls limiting staff access to personal data on a need-to-know basis, and regular security monitoring of platform infrastructure.

While dkvip takes reasonable steps to protect your data, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised access to your dkvip account, please contact dkvip support immediately. You should also change your password immediately if you suspect that your account credentials have been compromised.

10. Cookies and Tracking Technologies

dkvip uses cookies and similar tracking technologies on its platform to ensure the platform functions correctly, to remember your preferences, and to collect analytical data that helps us understand how the platform is used and where it can be improved. By continuing to use the dkvip platform, you consent to our use of cookies as described in this section.

Strictly Necessary Cookies

These cookies are essential for the dkvip platform to function and cannot be switched off. They include session management cookies that keep you logged in during an active session, security cookies used for fraud detection, and cookies that remember your language preference. These cookies do not track your activity for advertising purposes and cannot be disabled without impairing the core functionality of the platform.

Analytical Cookies

dkvip uses analytical cookies to understand how players navigate and use the platform. This data is aggregated and anonymised where possible, and is used solely to improve platform design, page load performance, and user experience. Analytical cookies do not identify you personally and do not record sensitive game or financial data.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the dkvip platform — for example, disabling session cookies will prevent you from remaining logged in. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance specific to your device and browser version.

11. Your Data Rights

You have a number of rights in relation to the personal data that dkvip holds about you. To exercise any of the rights described below, please contact dkvip support using the details provided in Section 15. dkvip will respond to all verified data rights requests within a reasonable timeframe and will not charge a fee for handling standard requests:

• Right of Access: You may request a copy of the personal data dkvip holds about you. We will provide this information in a readable format, along with details of how the data is used and who it has been shared with.
• Right to Rectification: If any personal data dkvip holds about you is inaccurate or incomplete, you may request that we correct or complete it. We will act on verified rectification requests promptly.
• Right to Erasure: In certain circumstances, you may request that dkvip delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations or to defend against legal claims. Where deletion is possible, we will action your request within a reasonable timeframe.
• Right to Restriction: You may request that dkvip restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and processing is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to dkvip's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

dkvip will not discriminate against any player for exercising their data rights. If you are dissatisfied with dkvip's response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority.

12. Children and Minors

The dkvip platform is strictly for adults aged 21 and above. dkvip does not knowingly collect, process, or retain personal data from individuals under the age of 21. If dkvip becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a person under 21 has registered on dkvip using your details or their own, please contact dkvip support immediately.

13. International Data Transfers

dkvip's primary operations serve players in Bangladesh. Where dkvip uses third-party service providers — such as identity verification services, fraud prevention platforms, or cloud infrastructure providers — whose servers are located outside Bangladesh, your personal data may be transferred to and processed in those countries. In all such cases, dkvip takes appropriate steps to ensure that your personal data is protected to a standard equivalent to that described in this Policy, including through contractual safeguards with the relevant third-party providers.

14. Changes to This Privacy Policy

dkvip reserves the right to update or revise this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — dkvip will notify registered players via the platform or by written communication to the registered contact address prior to the change taking effect.

The updated Policy will be effective from the date it is published on the dkvip platform. Your continued use of the platform following publication of an updated Policy constitutes your acceptance of the changes. If you do not accept the updated Policy, you should discontinue use of the dkvip platform and may request account closure as described in the Terms and Conditions.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how dkvip handles your personal data, please contact the dkvip support team. Support is available 24 hours a day, 7 days a week. The email address below is for written correspondence only and is not a clickable link.